📃 Nextion Warranty Policy

Welcome to nextion.in!

We stand behind the quality of our products and aim to provide our customers with worry-free service and support. Please read our warranty terms below.

✅ 1️⃣ 7-Day Replacement Guarantee

If you receive an item that was incorrectly shipped, you are eligible for a free replacement under our 7-Day Replacement Guarantee:

• Provide clear pictures or videos showing the issue within 7 days of receiving the product.
• Once our team confirms the item was incorrectly shipped, we will resend a new one for free.
• The replacement will be dispatched within 7 working days after confirmation.

✅ 2️⃣ 1-Year Limited Warranty

All products purchased directly from nextion.in come with a 1-Year Warranty covering non-human factor damages MOQ 100:

• Submit a replacement request at Nextion Ticket.
• Once confirmed, the product will be replaced or repaired with next orders.
• Inspection may be required to assess the issue.
• Warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.

✅ 3️⃣ Warranty for NEXTION  Products

Warranty Coverage

• All NEXTION products purchased directly from nexion.in and sonoff.in or in.nextion.in come with a 1-Year Warranty from the date of purchase.
• This warranty covers replacement or paid repair services (shipping cost to be borne by the buyer).
• Refunds are not applicable under this warranty.

Warranty Terms & Conditions

1. Minimum Order Quantity (MOQ):
   • Warranty is applicable only for bulk purchases with a minimum order of 100 units per product model.
   • No warranty is provided for retail/individual product purchases.
2. Service Request Process:
   • To request warranty service, customers must submit a support ticket at: sonoff.in/ticket.
   • Once the claim is verified, the service process will begin.
3. Shipping & Replacement:
   • Customers are responsible for shipping costs when sending products to us.
   • Replacement units will be included in the customer’s next order.
   • Customers must place a new order to avail warranty replacement for items from the old order.

🚫 4️⃣ Exclusions

No compensation or warranty service will be provided if:

• Proof of purchase is not provided (invoice, order info).
• Product firmware is flashed, modified, or customized.
• Product is repaired by an unauthorized third party.
• Refund is requested for subjective reasons or lost/stolen product.
• There is no authorized RMA number.
• Damage is caused by improper use or external factors (drops, water, extreme temperatures).
• The warranty period has expired (more than 1 years from purchase date).

📝 5️⃣ How to Apply for Warranty Service

Step 1: Submit a ticket at sonoff.in/ticket with all required details.

Step 2: Our team will review your request and respond within 2–4 working days.

Step 3: If approved, you will receive an RMA number and return address. The buyer must send the product to our repair center at their own cost .

Step 4: Once we receive and inspect the product, we will repair or replace it and ship it back to you.

ℹ️ Note: Return shipping costs must be covered by the buyer.

📬 Need Help?

For any questions or assistance, please reach out to our support team at

📧 support@sonoff.in/support@nextion.in 9392198424

We’re here to help!